Twitter Feed
eCollege Courses
- Details
- Written by: Jenny Whelan
- Hits: 20452
What is eCollege?
eCollege is a SOLAS-funded online training facility that provides a range of high quality interactive online learning courses, available any time through broadband Internet access, for those who wish to learn at their own pace.
eCollege courses are available free of charge to FET staff members within DES/SOLAS-funded, QQI registered providers.
FET staff members can also access free assessment and certification connected to these courses.
One must be registered with eCollege in order to access online courses.
What other courses are available through eCollege?
A list of the online courses currently available is on www.ecollege.ie and can also be accessed here.
In addition, a new eCollege course, Moodle for Teachers, was launched in June 2019. Further information is available here.
How do you register for a course on eCollege?
FET staff members wishing to access eCollege courses must register with eCollege, via FESS, by emailing the following information to ecollege@fess.ie:
- Name
- Centre Name
- Centre Address
- Email address
- Full names of eCollege course(s) you wish to join
Once the above information is sent to ecollege@fess.ie, FESS will forward it to eCollege. Login details to the requested course will then issue from eCollege in due course. Please note that this may take up to 10 working days to happen.
Professional Diploma in Digital Marketing - PILOT Online Course
- Details
- Hits: 6562
Solas eCollege in partnership with the Digital Marketing Institute is delighted to be able to offer a Certified Digital Marketing Professional Qualification to FET staff e.g. Management, Administration, Teachers, Tutors, Trainers etc.
The Certified Digital Marketing Professional course is a cornerstone certification that provides an introduction to key digital marketing skills that can be applied within any role.
This is an online course which will cover areas such as Search Engine Optimisation, Search Marketing: Pay Per Click, Digital Display Advertising (DDA), Email Marketing, Social Media Marketing, Mobile Marketing, Analytics and Strategy & Planning.
The course is tailored for beginners and access is completely online and available 24/7.
There is a single, three-hour exam to sit at the end of the course which will need to be taken at a Pearson VUE testing centre. The course and exam should be completed within 26 weeks (approximately 3 hours per week).
There are no course fees for FET staff (standard course value is €2000). There is access to certified eTutors for support during regular business hours.
How to Apply:
FET staff who would like to become a certified Digital Marketing Professional should read the brochure with link to a promotional video and complete the application form.
Successful applicants will be invited to a half day induction workshop on 27th September 2017 where they will meet their eTutor and fellow online FET colleagues.
Target Audience:
This course is tailored for beginners and is open to all FET staff e.g. Management, Administration, Teachers, Tutors, Trainers etc. It is recommend to have basic computing skills.
Places are limited to 30 during the pilot phase.
Facilitators:
Solas eCollege in partnership with the Digital Marketing Institute.
Important Dates:
Closing date for receipt of applications - Monday 11th September 2017.
Induction for successful applicants - Wednesday 27th September 2017.
Online course commences - Late September 2017.
Venue:
Induction – Location TBC.
Course – Online.
Exam – A Pearson VUE Testing Centre.
Foundation Certificate in Project Management Skills
- Details
- Hits: 3943
Please note: This course is now full
SOLAS eCollege in partnership with PeopleCert and CENIT Group is offering the PRINCE2 Foundations Qualification to FET staff.
The PRINCE2 Foundations course is a cornerstone certification that provides an introduction to key project management skills that can be applied within any role. There are a variety of project management methodologies but PRINCE2 is a leader in the field and a very popular method used worldwide.
The Foundation Certification aims to confirm that you know and understand the PRINCE2 method well enough to be able to work effectively with, or as a member of, a project management team working within any environment.
Access to the course is completely online and is available 24/7.
Target group:
The course is tailored for beginners and is open to FET staff e.g. Management, Administration, Teachers, Tutors, Trainers etc.
Applicants should have some basic understanding of Project Management but there is no formal prerequisite for the Foundation qualification.
Tutor Support:
There is access to certified eTutors for support during regular business hours.
Assessment:
There is a single, one-hour exam that is taken at the end of the course at a Pearson VUE Testing Centre or at home using online proctoring.
Duration of course:
The course and exam should be completed within 16 weeks (approximately 2 hours per week).
Fees:
There are no course fees for FET staff (standard course value is €657).
Number of places available:
Places are limited to 20 during the first phase.
Important Dates:
Closing date for receipt of applications is Monday 10th December 2018 or earlier if the number of places on offer is exceeded.
Successful applicants will be notified and will commence their course from December 2018.
How to Apply:
FET staff who would like to apply for a place on the PRINCE2 Certificate course should apply through FESS.
Please email ALL of the following details to eCollege@fess.ie:
1. Name
2. Role / Job Title
3. Centre Name
4. Centre Address
5. Email address
6. Statement of intent (max 100 words) i.e.:Why are you applying for a place on this course?, What do you plan to do professionally with the qualification?
Privacy Policy
- Details
- Hits: 10003
Cavan Linkcheck
- Details
- Written by: Christine Wray
- Hits: 17326
Minor Award Name |
Reception and Frontline Office Skills |
Minor Award Code |
5N1407 |
Level |
5 |
Suggested resources to support delivery:
Theme/Topic |
Type |
Relevance |
Author/Source |
Web Link |
|
Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation. |
Book |
Modern Office Technology and Administration, 5th edition Now on the 5th edition (©2014). This book is suitable for the full module. Chapter 5 – Reception Duties |
Gallagher, Joan & Creedon, Siobhán,
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/business-/business-/modern-office-technology--administration or http://www.easons.com/search/go#w=Modern%20Office%20Technology%20and%20Administration |
|
Book |
Effective Communication, 4th edition Now on the 4th edition ©2014. Part 4 – Reading & Writing Part 5- Communications Technology |
Harvey, Nicholas,
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/communications/communications/effective-communication |
||
Website |
Provides details into skills and duties of a receptionist |
Coverlettersandresume.com is a website started in 2011 with the aim of providing the best and totally free cover letters and resume samples to the job seekers around the world. |
|||
Website |
A LinkedIn slide share the covers all LOs for this module in a manual format |
www.slideshare.net allows professionals /individuals/groups to share presentations, infographics, and/or documents. This link shares a sample Reception Manual for Clonmel Tourist Office, covering all LO’s for this module. |
http://www.slideshare.net/EmilMilewski/reception-manual-45827510 |
||
Outline the products, services, key policies, structures, and personnel of an organisation |
Book |
Modern Office Technology and Administration, 5th edition Now on the 5th edition (©2014). Chapter 1 – Business Organisations and Functions |
Gallagher, Joan & Creedon, Siobhán,
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/business-/business-/modern-office-technology--administration or www.easons.com or |
|
Book |
Business Administration Now on 4th edition (©2012). Chapter 1- The Organisation Chapter 4 – Human Resources |
Douglas, Arlene,
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/business-/business-/business-administration or http://www.schoolbooksdirect.ie/advanced_search_result?main_page=advanced_search_result&search_in_description=0&keyword=Business+Administration&button=Search |
||
Website |
A UK case studies which reviews the key concepts of this LO through its analysis of Tarmac Group |
http://businesscasestudies.co.uk This website teaches business studies by examples/case studies |
|||
Website/ Video |
Lynda.com uses a video here to explain different types of business organisations. You must register for free trial to utilitse |
www.Lynda.com is a leading online learning platform that provides a video library of engaging, top-quality courses taught by recognized industry experts. |
|||
Website |
A LinkedIn slide share the covers all LOs for this module in a manual format |
www.slideshare.net allows professionals /individuals/groups to share presentations, infographics, and/or documents. This link shares a sample Reception Manual for Clonmel Tourist Office, covering all LO’s for this module. |
http://www.slideshare.net/EmilMilewski/reception-manual-45827510 |
||
Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and computer networks.
|
Book |
Modern Office Technology and Administration, 5th edition Now on the 5th edition (©2014). Chapter 14 – Electronic & Mobile Communication |
Gallagher, Joan & Creedon, Siobhán,
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/business-/business-/modern-office-technology--administration or http://www.easons.com/search/go#w=Modern%20Office%20Technology%20and%20Administration or |
|
Website |
A LinkedIn slide share the covers all LOs for this module in a manual format |
www.slideshare.net allows professionals /individuals/groups to share presentations, infographics, and/or documents. This link shares a sample Reception Manual for Clonmel Tourist Office, covering all LO’s for this module. |
http://www.slideshare.net/EmilMilewski/reception-manual-45827510 |
||
Website |
A detailed example of a Telephone Management System produced by Webtel |
A cloud-based business website who provide Telephone Management Systems for industry. |
|||
Source information from the internet, reservation systems, postal services, call and or courier logs and messaging service.
|
Book |
Modern Office Technology and Administration Now on the 5th edition (©2014). Chapter 6 – Administration and Accounting Duties Chapter 11 – Networks and the Internet Chapter 12 – Information Systems Chapter 13 – Post & Postal Services Chapter 14 – Electronic & Mobile Communication |
Gallagher, Joan & Creedon, Siobhán,
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/business-/business-/modern-office-technology--administration or http://www.easons.com/search/go#w=Modern%20Office%20Technology%20and%20Administration or http://www.schoolbooksdirect.ie/third-level/business/modern-office-technology-administration-4th-edition |
|
Website |
A LinkedIn slide share the covers all LOs for this module in a manual format |
www.slideshare.net allows professionals /individuals/groups to share presentations, infographics, and/or documents. This link shares a sample Reception Manual for Clonmel Tourist Office, covering all LO’s for this module. |
http://www.slideshare.net/EmilMilewski/reception-manual-45827510 |
||
Explain a range of telephone communications terms. |
Book |
Modern Office Technology and Administration, 5th edition Now on the 5th edition (©2014). Chapter 5 – Reception Duties |
Gallagher, Joan & Creedon, Siobhán,
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/business-/business-/modern-office-technology--administration or http://www.easons.com/search/go#w=Modern%20Office%20Technology%20and%20Administration or http://www.schoolbooksdirect.ie/third-level/business/modern-office-technology-administration-4th-edition |
|
Book |
Customer Service in Ireland, 3rd edition Now on the 3rd edition (©2012). Chapter 3 – On the Telephone |
Twoney, Susan Publisher: Gill & McMillian |
Available from: http://www.gilleducation.ie/customer-service/customer-service/customer-service-in-ireland or http://www.schoolbooksdirect.ie/third-level/business/customer-service-in-ireland-3rd-edition |
||
Video |
This video provides insight to good telephone etiquette required for a receptionist |
Likkle Romain channel provides good advice on telephone skills and other front office duties. |
https://www.youtube.com/watch?v=JCQHV_YHSEI&list=PLRRKERF60UuFy8_k9rkHRBqcWtzbykOze |
||
Website |
A LinkedIn slide share the covers all LOs for this module in a manual format |
www.slideshare.net allows professionals /individuals/groups to share presentations, infographics, and/or documents. This link shares a sample Reception Manual for Clonmel Tourist Office, covering all LO’s for this module. |
http://www.slideshare.net/EmilMilewski/reception-manual-45827510 |
||
Outline aspects of safety and health at work legislation pertaining to working within a reception context including security and emergency procedure requirements. |
Book |
Modern Office Technology and Administration Now on the 5th edition (©2014). Chapter 4 – Legislation in the Workplace |
Gallagher, Joan & Creedon, Siobhán,
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/business-/business-/modern-office-technology--administration or http://www.easons.com/p-3371876-modern-office-technology-administration.aspx or http://www.schoolbooksdirect.ie/third-level/business/modern-office-technology-administration-4th-edition |
|
Book |
Business Administration, 4th edition Now on 4th edition (©2012). Chapter 4- Human Resources |
Douglas, Arlene,
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/business-/business-/business-administration or http://www.schoolbooksdirect.ie/advanced_search_result?main_page=advanced_search_result&search_in_description=0&keyword=Business+Administration&button=Search |
||
Website |
Health & Safety Authority Ireland provides an resource for workplace legislation |
The Health & Safety Authority is the national statutory body with responsibility for all workplace safety in Ireland |
|||
Website |
A LinkedIn slide share the covers all LOs for this module in a manual format. |
www.slideshare.net allows professionals /individuals/groups to share presentations, infographics, and/or documents. This link shares a sample Reception Manual for Clonmel Tourist Office, covering all LO’s for this module. |
http://www.slideshare.net/EmilMilewski/reception-manual-45827510 |
||
Website |
The National Employment Rights Authority (NERA) provides a simple synopsis of various workplace laws ©2008 This website replaces the websites of the five Workplace Relations Bodies (National Employment Rights Authority, Labour Relations Commission, Employment Appeals Tribunal, Labour Court and Equality Tribunal) and in line with my commitments under the Reform Programme. |
It provides a single authoritative source of information on employment rights and industrial relations and associated services. |
https://www.workplacerelations.ie/en/Publications_Forms#Guides |
||
Website |
Citizens Information published an employment law update from 1993-2015 which highlights recent changes to workplace legislation |
This site provides information on public services and entitlements in Ireland |
|||
Identify the process for the flow of information to and from an organisation and sources of reference or information within an organisation. |
Book |
Modern Office Technology and Administration, 5th edition Now on the 5th edition (©2014). Chapter 12 – Information Systems Chapter 15 – Manual Filing Systems Chapter 16 – Electronic Document Management (EDM) |
Gallagher, Joan & Creedon, Siobhán,
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/business-/business-/modern-office-technology--administration or http://www.easons.com/search/go#w=Modern%20Office%20Technology%20and%20Administration or http://www.schoolbooksdirect.ie/third-level/business/modern-office-technology-administration-4th-edition |
|
Book |
Customer Service in Ireland, Now on the 3rd edition (©2012). Chapter 9 Consumer Legislation |
Twoney, Susan 3rd edition Publisher: Gill & McMillian |
Available from: http://www.gilleducation.ie/gill-education-search?Q=Customer+Service+in+Ireland&x=19&y=14#&sSearchWord=Customer+Service+in+Ireland or http://www.schoolbooksdirect.ie/third-level/business/customer-service-in-ireland-3rd-edition |
||
Website |
The Data Protection Commissioner published a plain English guide to data protection laws in Ireland on their website |
The Data Protection Commissioner is responsible for upholding the rights of individuals as set out in the Data Protection Act. Any queries regarding this legislation can be answered through this website |
https://www.dataprotection.ie/docs/A-guide-to-your-rights-Plain-English-Version/r/858.htm |
||
Website |
A LinkedIn slide share the covers all LOs for this module in a manual format |
www.slideshare.net allows professionals /individuals/groups to share presentations, infographics, and/or documents. This link shares a sample Reception Manual for Clonmel Tourist Office, covering all LO’s for this module. |
http://www.slideshare.net/EmilMilewski/reception-manual-45827510 |
||
Plan a reception layout and describe office equipment in the reception area. |
Website |
This site provides examples of several different types of office layouts and discusses key elements required. |
This website will guide you through options of setting up/redesigning an office layouts |
http://www.officelayouts.org/office-renovation/detail-79.html |
|
Website |
A LinkedIn slide share the covers all LOs for this module in a manual format |
www.slideshare.net allows professionals /individuals/groups to share presentations, infographics, and/or documents. This link shares a sample Reception Manual for Clonmel Tourist Office, covering all LO’s for this module. |
http://www.slideshare.net/EmilMilewski/reception-manual-45827510 |
||
Website |
This particular blog provides information regarding key elements required for waiting rooms. Btod.com focuses on promoting health and well-being within the workplace |
Designers-guide to setting up various aspects of office design |
https://www.btod.com/blog/2015/07/08/how-to-layout-and-design-the-perfect-waiting-room/ |
||
Website / Video |
Enaflo Interiors Ltd, interior designers feature the revamp of two reception areas in Kent, UK. Provides good examples of how redesign can benefit both the receptionist and the visitor. |
www.youtube.com -Enaflointeriorsltd channel Interior design group who illustrates best practice examples on redesign of office space. Their own website: |
|||
Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language. |
Book |
Modern Office Technology and Administration, Now on the 5th edition (©2014). Chapter 5 – Reception Duties Chapter 6 – Administration and Accounting Duties |
Gallagher, Joan & Creedon, Siobhán, 5th edition
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/business-/business-/modern-office-technology--administration or http://www.easons.com/search/go#w=Modern%20Office%20Technology%20and%20Administration, or http://www.schoolbooksdirect.ie/third-level/business/modern-office-technology-administration-4th-edition |
|
Book |
Customer Service in Ireland Now on the 3rd edition (©2012) Chapter 2 - Communications |
Twoney, Susan Customer Service in Ireland Publisher: Gill & McMillian |
Available from: |
||
Website / Video |
Videojug has published three top tips for improving interpersonal skills here. Presented by Ginger Training & Coaching, Ltd |
Videojug channel provides videos on recipes, beauty, and fashion tips |
|||
Website |
A LinkedIn slide share the covers all LOs for this module in a manual format |
www.slideshare.net allows professionals /individuals/groups to share presentations, infographics, and/or documents. This link shares a sample Reception Manual for Clonmel Tourist Office, covering all LO’s for this module. |
http://www.slideshare.net/EmilMilewski/reception-manual-45827510 |
||
Operate a range of equipment in the reception area to include a telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal automation equipment. |
Book |
Modern Office Technology and Administration, Now on the 5th edition (©2014). Chapter 2 – Office Functions, Design and Equipment Chapter 6 – Administration and Accounting Duties Chapter 9 – Computer Basics and Peripheral Devices Chapter 10 – Computer Applications Chapter 13 – Post and Postal Services Chapter 15 – Manual Filing System Chapter 16 – Electronic Document Management (EDM) |
Gallagher, Joan & Creedon, Siobhán,
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/business-/business-/modern-office-technology--administration or http://www.easons.com/search/go#w=Modern%20Office%20Technology%20and%20Administration or http://www.easons.com/p-3371876-modern-office-technology-administration.aspx or http://www.schoolbooksdirect.ie/third-level/business/modern-office-technology-administration-4th-edition |
|
Website |
A LinkedIn slide share the covers all LOs for this module in a manual format |
www.slideshare.net allows professionals /individuals/groups to share presentations, infographics, and/or documents. This link shares a sample Reception Manual for Clonmel Tourist Office, covering all LO’s for this module. |
http://www.slideshare.net/EmilMilewski/reception-manual-45827510 |
||
Produce reception material to include notices, inventory of equipment, stock requisitions, petty cash system, and diary, post log, visitors log and telephone messages. |
Book |
Modern Office Technology and Administration Now on the 5th edition (©2014). Chapter 5 – Reception Duties Chapter 6 – Administration and Accounting Duties Chapter 7 – Business Transactions Chapter 13 – Post and Postal Services |
Gallagher, Joan & Creedon, Siobhán,
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/business-/business-/modern-office-technology--administration or http://www.easons.com/search/go#w=Modern%20Office%20Technology%20and%20Administration or http://www.schoolbooksdirect.ie/third-level/business/modern-office-technology-administration-4th-edition |
|
Book |
Business Administration, 4th edition Now on 4th edition (©2012). Chapter 6 – Processing Business Documents |
Douglas, Arlene,
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/business-/business-/business-administration or http://www.schoolbooksdirect.ie/advanced_search_result?main_page=advanced_search_result&search_in_description=0&keyword=Business+Administration&button=Search |
||
Website / Video |
Shred207-(MBA in Accounting and Business Admin) provides a video of basic accounting principles. May serve as a good review for students. |
Shred207 channel created by a MBA professional who provides videos on basic accounting and finance principles |
|||
Website |
A LinkedIn slide share the covers all LOs for this module in a manual format |
www.slideshare.net allows professionals /individuals/groups to share presentations, infographics, and/or documents. This link shares a sample Reception Manual for Clonmel Tourist Office, covering all LO’s for this module. |
http://www.slideshare.net/EmilMilewski/reception-manual-45827510 |
||
Respond quickly in pressurized reception related circumstances requiring fast and efficient comeback. |
Book |
Customer Service in Ireland Now on the 3rd edition (©2012) Chapter 1 – The Customer is Your Business |
Twoney, Susan Publisher: Gill & McMillian |
Available from: http://www.gilleducation.ie/customer-service/customer-service/customer-service-in-ireland or http://www.schoolbooksdirect.ie/third-level/business/customer-service-in-ireland-3rd-edition |
|
Website |
Inc.com provide a list of tips for improving your productivity in the workplace |
A world-renown business publication. This site provides business–advice articles from their publications |
http://www.inc.com/john-rampton/15-ways-to-increase-productivity-at-work.html |
||
Website |
Forbes.com provides a list of tips on improving productivity and efficiency |
A world-renown business publication. This site provides business–advice articles from their publications |
|||
Website |
A LinkedIn slide share the covers all LOs for this module in a manual format |
www.slideshare.net allows professionals /individuals/groups to share presentations, infographics, and/or documents. This link shares a sample Reception Manual for Clonmel Tourist Office, covering all LO’s for this module. |
http://www.slideshare.net/EmilMilewski/reception-manual-45827510 |
||
Display a professional approach to receiving visitors, use effective customer service skills, upkeep of visitors’ log book, use initiative around unexpected visitors and maintain composure when dealing with complaints. |
Book |
Modern Office Technology and Administration Now on the 5th edition (©2014). Chapter 5 – Reception Duties Chapter 6 – Administration and Accounting Duties |
Gallagher, Joan & Creedon, Siobhán,
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/business-/business-/modern-office-technology--administration or http://www.easons.com/p-3371876-modern-office-technology-administration.aspx or http://www.schoolbooksdirect.ie/third-level/business/modern-office-technology-administration-4th-edition |
|
Book |
Customer Service in Ireland Now on the 3rd edition (©2012) Chapter 1 – The Customer is Your Business |
Twoney, Susan Publisher: Gill & McMillian |
Available from: http://www.gilleducation.ie/customer-service/customer-service/customer-service-in-ireland or http://www.schoolbooksdirect.ie/third-level/business/customer-service-in-ireland-3rd-edition |
||
Book |
Business Administration Now on 4th edition (©2012). Chapter 7 – Retail Administration has a section on process customer complaints |
Douglas, Arlene
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/business-/business-/business-administration or www.schoolbooksdirect.ie |
||
Website |
A LinkedIn slide share the covers all LOs for this module in a manual format |
www.slideshare.net allows professionals /individuals/groups to share presentations, infographics, and/or documents. This link shares a sample Reception Manual for Clonmel Tourist Office, covering all LO’s for this module. |
http://www.slideshare.net/EmilMilewski/reception-manual-45827510 |
||
Present a range of documents including order form, invoices and processing travel expenses |
Book |
Modern Office Technology and Administration Now on the 5th edition (©2014). Chapter 7 – Business Transactions |
Gallagher, Joan & Creedon, Siobhán,
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/business-/business-/modern-office-technology--administration or http://www.easons.com/p-3371876-modern-office-technology-administration.aspx or http://www.schoolbooksdirect.ie/third-level/business/modern-office-technology-administration-4th-edition |
|
Website |
Lifehacker.com provides helpful formatting tips for MS Word users |
Portal of news articles relating to a variety of business and other matters. |
http://lifehacker.com/beyond-the-basics-six-tips-for-better-formatting-in-mi-1546090595 |
||
Website |
A LinkedIn slide share the covers all LOs for this module in a manual format |
www.slideshare.net allows professionals /individuals/groups to share presentations, infographics, and/or documents. This link shares a sample Reception Manual for Clonmel Tourist Office, covering all LO’s for this module. |
http://www.slideshare.net/EmilMilewski/reception-manual-45827510 |
||
Apply a range of general administrative skills within the reception and or front office context, to include filing, booking and preparing for board meetings or conferences, organising visitors waiting area, arranging appointments, preparing an itinerary, making reservations, providing information to visitors, ordering stationery, dealing with incoming and outgoing postal dispatches and courier services. |
Book |
Modern Office Technology and Administration Now on the 5th edition (©2014). Chapter 5 – Reception Duties Chapter 6 – Administration and Accounting Duties Chapter 8 - Meetings |
Gallagher, Joan & Creedon, Siobhán,
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/business-/business-/modern-office-technology--administration or http://www.easons.com/p-3371876-modern-office-technology-administration.aspx or http://www.schoolbooksdirect.ie/third-level/business/modern-office-technology-administration-4th-edition |
|
Book |
Business Administration Now on 4th edition (©2012). Chapter 5 – Preparing for Meetings Chapter 6- Processing Business Transactions. |
Douglas, Arlene,
Publisher: Gill & McMillan |
Available from: http://www.gilleducation.ie/business-/business-/business-administration or http://www.schoolbooksdirect.ie/advanced_search_result?main_page=advanced_search_result&search_in_description=0&keyword=Business+Administration&button=Search |
||
Website |
A LinkedIn slide share the covers all LOs for this module in a manual format |
www.slideshare.net allows professionals /individuals/groups to share presentations, infographics, and/or documents. This link shares a sample Reception Manual for Clonmel Tourist Office, covering all LO’s for this module. |
http://www.slideshare.net/EmilMilewski/reception-manual-45827510 |
||
Useful Organisations:
Name |
Contact Information |
Citizens Information Board |
www.citizensinformation.ie |
Business & Finance Portal- Ireland |
www.finfacts.ie |
Enterprise Ireland |
www.enterprise-ireland.com |
Further Education Support Service (FESS) |
http://www.fess.ie/ |
Health & Safety Authority |
www.hsa.ie |
Irish Revenue |
www.revenue.ie |
National Standards Authority of Ireland |
www.nsai.ie |
Quality and Qualifications Ireland (QQI) |
www.qqi.ie/ |
Workplace Relations |
www.workplacerelations.ie |
|
www.linkedin.com |
YouTube |
www.youtube.com |
MOOCs (Massive Online Open Courses) |
|
Free access to online courses Search regularly for new courses and new start dates |
https://www.mooc-list.com/ |
Explanation of MOOCs and topics available |
https://library.educause.edu/topics/teaching-and-learning/massive-open-online-course-mooc |
FREE MOOCs available from Trinity College Dublin in conjunction with Futurelearn |
|
Reception MOOCs available from Customer Service Training |
http://www.customerservicetraining.ie/receptionist-skills-course/ |
Reception MOOCs available from Irish Times Training |